Shipping Methods & Rates
We are not responsible for shipments that are considered lost or stolen. To ensure an accurate delivery, please verify your contact and shipping information is accurate at time of purchase.
We generally ship in a few working days. Ask if you need more precision. We generally do not provide tracking info by default — ask if you need it. If your tracking information says the order has been delivered but it has not arrived, you must contact AudioNautes Recordings within 5 business days. We are unable to attempt the claim process outside of this deadline.
Carriers
We use the most common carriers: FedEx (TNT), UPS, BRT (DPD), DHL.
When we reply after your order, we always propose by default the cheapest option available. If you want a different carrier, please request it and we will send a new quote — we are not responsible for a wrong choice.
For domestic shipments, we often use BRT and UPS.
VAT & Taxes
Shipments inside the EU include Italian VAT 22%. All international shipments will not include VAT 22%.
International Shipments
The shipping cost is based on the actual weight of your order. Customs duties, taxes, and tariffs are NOT included in the shipping cost. As every country has different regulations, carriers will request payment for any charges relating to customs duties or taxes.
Please note: AudioNautes Recordings will not understate or lower the declared value of any international order. Doing so is unlawful.
Refused Shipments
Refusing a shipment can be very expensive. We assume you understand your individual country’s import rules. If you refuse a shipment, you will be responsible for:
- The shipping costs to your country;
- Any storage fees your order incurred;
- Any taxes your country charged on it;
- The cost to ship it back to us.
These charges cannot be declined or ignored, and they are usually twice what you would have paid — if not more.
Return Policy
AudioNautes Recordings offers professional and safe packages. Of course there are times when manufacturing defects exist that are not visible or audible until the packaging is opened. In the event that you are not satisfied with the physical or audible condition of your purchase, please take note of our return policies.
Returns & Replacements
Within 30 days of purchase, we will accept returns of any physically or audibly defective or damaged item. We do not guarantee that you will like the music or recording quality of a LP or CD — personal taste does not qualify as a reason for return. In lieu of a refund, we will replace the damaged/defective items.
Please package vinyl LPs to be returned in their original packaging. The customer assumes all responsibility for any packages that are lost, stolen or damaged in return transit.
How to Return
In order to return an item, it must be agreed with AudioNautes Recordings. If after 30 days from purchase the sale of that item becomes final.
If a refund is preferred, items in their entirety must be returned in full at the customer’s expense.
Before returning, a detailed description of exactly what is defective must be sent to us. Please be specific. For example, if an LP is being returned due to inordinate surface noise, describe exactly where in the record (side, track, minute, second) the defect occurs — and which kind of defect.
Deadlines & Processing
- All returns must be received by AudioNautes Recordings no later than 15 days from agreement. After 15 days the return becomes invalid.
- From the time AudioNautes Recordings physically receives your returned item(s), it may take up to two weeks to issue your replacement.
- Please refrain from checking on the status of your return prior to the two week allowance period.
- There will be a 20% restocking fee for the return of any non-defective merchandise.